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International Return/Exchange

Gear Relapse accepts international returns.

Regardless of your shipment country, if your item arrives damaged or incorrect, you may be eligible for a return. Contact International Customer support (cs@gearrelapse.com). If your item is eligible, you will be emailed a packing slip to include in the package. When received, we will provide you a refund of the original merchandise price and any duties and taxes associated with the return.

Canada return policy: 
Returns must be initiated within 30 days of the item's shipment from Gear Relapse distribution center.

EU return policy: 
If shipped to the EU, items are returnable for up to 30 days after delivery. Customers can use their own shipper to return their goods and will be refunded for all payments made less the original shipping.

China return policy: 
If shipped to China, items are returnable for up to 30 days after delivery. Customers will be refunded for all payments made less the direct costs of returning the good(s). Chinese customers should look at their order history to determine if an item is returnable.

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